Bernina Service Department

At Seams Like Home Quilt Shoppe, we want your sewing, embroidery and serger machine to be in the best condition possible. Our certified Bernina trained technicians are on-site to help you with your sewing machine needs.

Does your machine need to have it's yearly cleaning?
Or you are just sewing too much to not have it for a couple of weeks?

Here at Seams Like Home we have a solution for you!
Stop in or give us a call and we will be happy to place your machine on our wait list.
When your time for service arrives we will call you to bring in the machine, that way you are separated from your machine for as few days as possible.

Please call the shoppe to schedule your appointment at 677-8790.


Bernina Service Department Hours:

Monday - Friday: 10am - 5pm
Saturday and Sunday: CLOSED

*Hours are subject to life!


SERVICE TURNAROUND TIME NOTICE:

Due to the fact that there is no longer a Bernina Dealer/Technician in Fairbanks, AK, we are being called on to service their market. This has created a significant back log for our service department. We are doing our best to keep up with the work load, however, this means that our turn around time could be a few weeks up to a month.

Service turn around time is also subject to needed parts or significant repairs. If your machine needs parts that we do not stock, there could be up to an additional week on your turn around time. This is unfortunately out of our control. Upon occasion issues are discovered during service and additional parts may be needed. We do our best to keep you informed on the status of your machine and ask for your patience while we have your machine in our service department. 

If your machine is in good working order, be sure to keep up with your home maintenance schedule (outlined in your user manual) in between service appointments.


Seams Like Home Repair department services Bernina Sewing Machines, Bernina Embroidery Modules and Bernina Sergers. If you purchased a Juki Sewing Machine or Serger from us, we will also be happy to do Servicing and Repairs for you. 

Please be aware that Seams Like Home will not honor the 30 day guarantee on any repair where a Full Service was recommended by our technician and refused by the consumer.

Tips from the Tech!

1. We do not recommend sewing over pins. You risk breaking a needle, which could fly in your face or cause a burr on the hook. If you have a broken needle, be sure to find and remove all broken pieces.
2. Change your needle and oil the hook every 3-4 sewing hours. Do not use a dull or damaged needle.
3. If your needle gets jammed in your fabric, disconnect the needle from the needle bar in order to remove the needle. Do not use the hand wheel to pry the needle out. It may cause your machine to go out of time or damage the hook of your machine.
4. Please do not use canned air to clean out the hook area of your machine. Lint flies up and may damage the computer boards.
5. Never use abrasives on the outer covers or touch screen. Any type of mild cleaning agent, such as 409, should be sprayed onto a cloth and then applied to clean covers. Never use acetone, mineral spirits or harsh chemicals.
6. When you bring your machine in for service, please include your all-purpose foot, foot control and electrical cord. At check-in, please list any problems that you may be having with your machine.
7. SURGE PROTECTORS ARE A MUST FOR ALL COMPUTER MACHINES! Recommended protection of at least 1000 joules.